Question 1

How can I cancel an appointment?

Accepted Answer

If you have an appointment you are unable to attend, we recommend you get in touch with your Mentee and reschedule it.  
 If you wish to cancel an appointment altogether, you can do so by contacting your Account Manager. Alternatively, please email support@bifound.com with the reason and the booking you wish to cancel.  
 Please give at least 48h notice for cancellations. T&C apply. 
 How can I update my payment details? 
 You can update your payment details by contacting your Account Manager or emailing support@bifound.com

Question 2

How can I update my payment details?

Accepted Answer

You can update your payment details by contacting your Account Manager or emailing support@bifound.com

Question 3

How many hours per week should I mentor?

Accepted Answer

You are in charge of your schedule and can take as many sessions as you can comfortably deliver. As part of the service provided, Mentors should also be available to provide in-between sessions support via the app, so please make sure you leave enough time available for this task.  *To keep your account active as a Mentor, you have to be available for a minimum of 4 sessions (4h) per calendar month.

Question 4

How often do I get paid as a Mentor?

Accepted Answer

Payments are currently made monthly.   Please ensure we have your updated payment details on file.

Question 5

Will I still get paid if the Mentee doesn't show up for the session?

Accepted Answer

Yes. Mentees have to give at least 48h notice for cancellations or get in touch to reschedule their sessions if they are unable to attend.  If your Mentee does not show up and they have not gotten in touch to reschedule, you will get paid the full amount for that session.

Question 6

How can I get in touch with my Mentee?

Accepted Answer

You can contact Mentees via direct messages on the Bifound App.

Question 7

How can I increase my visibility as a Mentor?

Accepted Answer

Be social We are a social learning platform, so hands down, the best way to increase visibility is to be social. 
 Members often ask questions via the forum and post news updates via the app. As a Mentor, a great way to increase visibility is by answering questions, engaging with the community, and posting useful tips & industry news on the regular. 
 Publish articles You can also publish articles via your Wix dashboard. Your articles will automatically link back to your profile and allow Mentees to find out more about you. 
 Live events Join our weekly live events via Zoom, Clubhouse, Instagram, Youtube, and Facebook live. Your Account Manager will let you know our schedule for live events and we would love to have you there. 
 Offer free sessions We often offer Mentees free sessions to get a test of the service. This is a great opportunity for Mentors to introduce themselves, gain exposure and get more bookings. 
 If you wish to update your availability for free sessions, please contact your Account Manager.

Question 8

What is the cancellation policy for booked sessions?

Accepted Answer

If you are unable to attend an appointment, we recommend you get in touch with your Mentee and reschedule it.   If you decide to cancel for any reason, please give at least 48h notice.  If you wish to cancel an appointment less than 48h from the due time, a fee of $50 will apply. The money will be automatically deducted from your next payment.

Question 9

Mentor's annual fees

Accepted Answer

Active Mentors have free access to the platform.  Non-active Mentors who wish to keep their profiles on the platform will be charged a flat fee of $99 per year.

Question 10

How can I change personal info on my Mentor's account?

Accepted Answer

If you wish to change your bio, picture, intro video, or any other info on your default Mentor's account, please send the new info to your Account Manager. They will need to approve it and update your details.

Question 11

How can I offer In-between sessions support?

Accepted Answer

We ask all mentors to dedicate some time for in-between session support. The time you dedicate to this task is at your discretion and it depends on the packages you have available and the Mentees you work with.  Mentors can connect with Mentees and offer support via the chat function available on the Bifound App

Question 12

Is there a buffer time on my schedule?

Accepted Answer

Yes, we add 15min default buffer time in-between bookings. If you wish more time you can ask your Account Manager to update your profile.  You can also block time directly on your calendar via your Wix dashboard

Question 13

Can I create my own mentors

Accepted Answer

Yes, you had the opportunity to submit a custom membership when you submit your application as a mentor.  If you haven't had the chance to submit yours, you can do so via your Account Manager.  Please note, all custom packages are subject to approval. We will let you know once we've reviewed your proposal.

Question 14

Can I have evening sessions available, as well as morning sessions?

Accepted Answer

Yes, please contact your Account Manager with your availability. They will be more than happy to update your calendar.   Alternatively, you can email support@bifound.com

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